Complaints policy

Bede wants to give the best possible service. However, sometimes things may go wrong. We would like to know about these things so we can try to put them right as soon as possible.

We aim to resolve complaints informally and on the spot wherever possible. If you feel that you cannot speak directly to a member of staff or service manager, complaints can be emailed to admin@bedehouse.org. This email address is monitored by staff who are not directly involved in our services and who can treat your complaint confidentially.

If a complaint cannot be resolved informally, it will be taken forward as a formal complaint. Please see our Complaints Procedure for full details.

Our Complaints Procedure is here in Easy Read for our Learning Disabilities service.